News & Events

  • AGI’s President awarded ITSM lifetime achievement award. U.K. November 11, 2008

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  • Best Practice Live Launched! U.K. January 2009

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IT Service Management


All companies look to improve their competitive edge. Often we look to technology solutions as the key to achieving this goal. Whether it's e-Business, increased productivity, faster time-to-market or any other competitive edge, managing services effectively and efficiently becomes increasingly critical to your bottom line.


AGI offers a holistic approach to managing services that incorporates the IT industry best practice standards of ITIL®.


We have helped large, medium and small businesses reap the benefits of a Service Management practice by bringing our expertise and insight into implementing Service Management practices that are adapted to your needs and are easy to use, manage and implement.


As the company chosen to architect ITIL V3, we practice what we preach. Our Service Management services are based the lifecycle approach.


We offer a full range of services in our portfolio including:


  • Strategic advice
  • Maturity Assessments
  • Project Management
  • Process Design and implementation
  • Third party provider selection
  • Continual lifecycle improvement
  • ROI improvement

Let AGI Service Management experts enable the continual improvement in the cost, quality and level of your services.