IT Service Management

AGI’s President awarded ITSM lifetime achievement award. U.K. November 11, 2008
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Best Practice Live Launched! U.K. January 2009
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News & Events

Best Practice Live Launched! U.K. January 2009

ITIL Live offers practical advice on implementing ITIL processes, by providing you with:

Access to ITIL V3 Lifecycle Suite content included within your subscription price
26 processes linked to work instructions and relevant roles with links to the 36 associated templates
ITIL V3 Glossary in 16 languages
Ask the Expert
ITIL Live Members Forum
Self Assessment Maturity Model - created by one of the Authors of the core ITIL V3 Service Lifecycle publications.
26 editable, downloadable process diagrams (Mac and PC compatible).
59 bespoke Main Practice Element Each stage of the Service Lifecycle has been broken down into stages that ITIL LIVE refers to as 'Main Practice Elements' (MPEs). A MPE is the practical, everyday application of Service Management at work. The MPEs go beyond explaining a process, function or role, they apply the processes and functions within ITIL to an organizational workflow. process diagrams
36 editable, downloadable templates which help you save time by providing a set of templates for standard ITIL processes.
148 Main Practice Element work instructions along with relevant roles and links to the 36 associated templates at a task-based level
the unique ITIL Live Self Assessment Maturity Model
access to the Toolkit, home of all this value-added material and more
the free Knowledge Base
eLearning Zone - to help your department study for the Foundation and Intermediate ITIL V3 Examinations.
Technical Whitepapers