News & Events
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AGI’s President awarded ITSM lifetime achievement award. U.K. November 11, 2008
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Best Practice Live Launched! U.K. January 2009
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Service Capability Series
What is it?
The Service Capability modules are focused on role based clusters, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.
The capability modules and their respective subject areas are:
Planning, Protection and Optimization
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Demand Management
- Risk Management
- Information Security Management
Service Offerings and Agreements
- Service Portfolio Management
- Service Level Management
- Service Catalogue Management
- Demand Management
- Supplier Management
- Financial Management
Release, Control and Validation
- Change Management
- Service Release and Deployment Management
- Service Validation and Testing
- Service Asset and Configuration Management
- Knowledge Management
- Request Fulfillment
- Service Evaluation
Operational Support and Analysis
- Event Management
- Incident Management
- Request Fulfillment
- Problem Management
- Access Management
- Service Desk
- Technical Management
- IT Operations Management
- Application Management
Who is it for?
These courses are aimed at Individuals who require a deeper understanding of the ITIL Service Management Practice elements of the ITIL Service Lifecycle. IT professionals working in roles associated with execution and control within a service-based business model, seeking a deeper understanding of the functions and processes of the ITIL Service Lifecycle.