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Preparation for Master Program

What is it?

At present, the Advanced Level certification is still in development. It leads to an ITSM professional Certification. Candidates for the Advanced Level are required to have achieved the ITIL Service Management Expert certification and be able to demonstrate practical application experience through a peer evaluation scheme. They will be assessed on the broader issues of ITSM implementations, including, but not limited to:

• Managing cultural and organizational change
• Responding to industry change
• Continual improvement of ITSM capability
• Preparing organization for audit and certification
• Preparing to become and ITSM consultant and/or an ITIL trainer

Testing methods may include:

• Standardized case studies
• Open book written exams
• Combination of multiple choice, short question and essay-type questions
• Defensive thesis
• Simulations